CONTACT INFORMATION
We welcome your feedback. Please use any of the following methods to submit questions, comments or suggestions.
customerservice@richterphillips.com
PHONE
Mon, Tues, Wed 9-5:15
Thur: 9-4
Fri 9-5:15
Sat: 10-4
Sun: CLOSED
FAX
513-241-7054
SHIPPING & TAXES
We offer FREE shipping on all orders over $50.00 shipped within the continental U.S. At this time, we do not ship outside the United States or to P.O. boxes. Shipments to Alaska and Hawaii may require additional shipping charges.
HOW FAST WILL I GET MY ORDER?
All orders are processed between Monday through Friday, 9am to 5:15pm (EST); Saturday, 10am to 4pm (EST).
SALES TAX
Ohio residence add 6.75% sales tax.
15-DAY RETURN POLICY
Our 15-day return policy gives you plenty of time to consider your purchase. If for any reason you are not satisfied you can return any item, without engraving and in its original condition, within 15 days of the date purchased or the date of shipment for a refund or an exchange.
PLEASE NOTE
Certain exclusions apply including special orders and pre-approved custom made pieces are not returnable.
Returned items should be sent directly to us at:
Richter & Phillips
601 Main Street
Cincinnati, Ohio 45202
PAYMENT OPTIONS
We accept the following credit cards:
Visa
MasterCard
American Express
Discover
LAYAWAY & ALTERNATIVE PAYMENT METHODS
Layaway is available at no interest for one year. A 20% down payment is required for monthly payments.
Richter & Phillips will be happy to discuss other terms of payment if a customer needs to purchase and pick up items before they are paid in full.
THE WELLS FARGO JEWELRY ADVANTAGE® CREDIT CARD*
*The Wells Fargo Jewelry Advantage® credit card is issued with approved credit by Wells Fargo Bank, N.A.
Learn More.
