15-DAY MONEY BACK GUARANTEE
Our 15-day return policy allows you time to consider your purchase. If for any reason you are not satisfied you can return any item without engraving, in its original condition, within 15 days of the date purchased or the date of shipment for a refund or an exchange. We want you to be confident you are receiving the best merchandise at the best price.
Certain exclusions apply including special orders and pre-approved custom made pieces are not returnable.
LIFETIME DIAMOND UPGRADE
We offer a lifetime upgrade for a diamond you buy from us. If you decide to trade in, we’ll give you the full amount of your original purchase towards the purchase of a new diamond of greater value.
OUR PROMISE TO YOU SINCE 1896
Every purchase at Richter & Phillips includes the following at no additional cost:
- Ring sizing 1
- Rhodium finish 2
- Retip prongs5
- Tighten stones5
- Appraisal with purchase
- Cleaning / Steaming / Inspection
- Lifetime diamond upgrade
- All risk engagement ring insurance 3
- Special financing with approved credit 4
- Engraving inside wedding bands
- Layaway, up to 12 months, with 20% down
- Trade-in your gold, diamonds and jewelry toward purchase
- Consultation, disposition of jewelry, watches and fine jewelry
1 One time ring sizing up or down 1 size to original purchaser
2 Rhodium finish free one time per year
3 Richter & Phillips will pay the premium to insure your purchase for the first 12 months. This policy covers any damage or loss of your diamond as well as theft or loss of the entire ring, up to $10,000.
4 6, 9, 12, 15, 18, 24, 36, 48 and 60 months.
5 If the problem was caused by a manufacturer defect, we will make the necessary repair free of charge. If the problem was caused by normal wear and tear, then we will only charge you our cost for any materials (metal, diamonds, etc.) needed to make the repair.
Richter & Phillips offers special financing with approved credit through Wells Fargo. The Wells Fargo Jewelry Advantage credit card is issued by Wells Fargo Bank, N.A. Apply online or ask your sales associate for details. We also offer one-year, interest-free layaway. Price Protection Guarantee If within 90 days of your purchase you find a diamond with the same specifications and is graded by the same gemological laboratory at a lower price anywhere in the United States, Richter & Phillips will match it and give you 10% of the difference.
Richter & Phillips welcomes the trade-in of your gold, diamonds, or jewelry (even if not purchased here). The value can be applied to any new purchase.