Customer Service

Need some assistance? We invite you to contact us and one of our knowledgeable jewelry experts will be happy to assist you.

Contact Information

We welcome your feedback. Please use any of the following methods to submit questions, comments or suggestions.



M - F: 9am - 5:15pm
Sat: 10am - 4pm



Shipping & Taxes

We offer FREE shipping on all orders over $50.00 shipped within the continental U.S. At this time, we do not ship outside the United States or to P.O. boxes. Shipments to Alaska and Hawaii may require additional shipping charges.

How fast will I get my order?

All orders are processed between 9 a.m. and 5:15 p.m. (EST), Monday through Friday; 10am to 4pm (EST) Saturday.

Sales Tax

Ohio residence add 6.75% sales tax.

15-Day Return Policy

Our 15-day return policy gives you plenty of time to consider your purchase. If for any reason you are not satisfied you can return any item, without engraving and in it’s original condition, within 15 days of the date of shipment for a refund or an exchange.

Returned items should be sent directly to us at:

Richter & Phillips
202 East Sixth Street
Cincinnati, Ohio 45202

Payment Options

We accept the following credit cards:

American Express

Layaway & Alternative Payment Methods

Layaway is available at no interest for one year. A 20 percent downpayment is required for monthly payments.

Richter & Phillips will be happy to discuss other terms of payment if a customer needs to purchase and pick up items before they are paid in full.

The Wells Fargo Jewelry Advantage® credit card*
*The Wells Fargo Jewelry Advantage® credit card is issued with approved credit by Wells Fargo Financial National Bank. Ask for details.