15-Day Return Policy
Our 15-day return policy gives you plenty of time to consider your purchase. If for any reason you are not satisfied you can return any item, without engraving and in its original condition, within 15 days of the date purchased or the date of shipment for a refund or an exchange.
Certain exclusions apply including special orders and pre-approved custom made pieces are not returnable.
Returned items should be sent directly to us at:
Richter & Phillips
601 Main Street
Cincinnati, Ohio 45202