Our Guarantees


15-Day Money Back Guarantee

Our 15-day return policy allows you time to consider your purchase. If for any reason you are not satisfied you can return any item without engraving, in its original condition, within 15 days of the date of shipment for a full refund. We want you to be confident you are receiving the best merchandise at the best price.

Lifetime Diamond Upgrade

We offer a lifetime upgrade for a diamond you buy from us. If you decide to trade in, we’ll give you the full amount of your original purchase towards the purchase of a new diamond of greater value.

Added Value Guarantee

Each diamond purchased at Richter & Phillips includes:

  • Free sizing
  • Free appraisal for insurance purposes
  • Free maintenance inspections
  • Free inspections and free steam cleaning in store
Financing Options

Richter & Phillips offers no interest financing through Wells Fargo Financial. The Wells Fargo Jewelry Advantage credit card is issued by Wells Fargo Financial National Bank. Apply online here or ask your sales associate for details. We also offer one-year, interest-free layaway. Price Protection Guarantee If within 90 days of your purchase you find a diamond with the same specifications and is graded by the same gemological laboratory at a lower price anywhere in the United States, Richter & Phillips will match it and give you 10% of the difference.

Trade-In Option

Richter & Phillips welcomes the trade-in of your gold, diamonds, or jewelry (even if not purchased here). The value can be applied to any new purchase.