jewelry should last a lifetime
Our Guarantees
Our Guarantees
since 1896
Our Promise to You
We believe in matching the quality of our pieces with guarantees that are just as dependable and valuable. When you invest in a special item from us, we're committed to maintaining its integrity for as long as you cherish it—essentially, for a lifetime. That's why our guarantees are designed to last just as long, ensuring your piece remains as flawless as the day you received it.
Every purchase at Richter & Phillips includes the following at no additional cost:
Enjoy peace of mind with 12 months of complimentary all-risk insurance on your engagement ring. This coverage protects against loss, theft, or damage, ensuring your investment is safe during unexpected moments.
Richter & Phillips will pay the premium to insure your purchase for the first 12 months. This policy covers any damage or loss of your diamond and theft or loss of the entire ring, up to $10,000.
Receive a complimentary appraisal with your jewelry purchase. This essential service assesses your new piece's value and authenticity, providing essential documentation for insurance and resale. An appraisal ensures that you document the true worth of your investment right from the start.
One time ring sizing up or down 1 size to original purchaser
Bring your piece in for a complimentary rhodium finish once every 12 months. This will help to keep you jewelry pristine and strong.
Take advantage of our free jewelry inspection services to maintain the integrity and beauty of your pieces. Regular inspections can catch issues before they become problems, ensuring your jewelry remains in perfect condition for years to come. No appointment necessary.
Keep your jewelry looking spectacular with our complimentary cleaning and steaming services. Regular cleaning not only enhances the appearance of your jewelry but also extends its lifespan, keeping it as dazzling as the day you got it.
Benefit from special financing options with approved credit. This flexibility allows you to purchase the jewelry of your dreams today and pay over time, making it easier to budget for the big moment.
Options range from 4, 6, 9, 12, 15, 18, 24, 36, 48, and 60 months.
Purchase your diamond confidently, knowing our Lifetime Diamond Upgrade guarantee has you covered. When you buy a natural diamond from us, you're eligible for an upgrade anytime in the future—just trade in your original purchase, and we'll credit you the full amount toward a new diamond of greater value. This guarantee ensures your jewelry preferences adapt as your tastes or circumstances change, offering you everlasting upgrade options.
Lifetime diamond upgrades
Purchase your diamond confidently, knowing our Lifetime Diamond Upgrade guarantee has you covered. When you buy a diamond from us, you're eligible for an upgrade anytime in the future—just trade in your original purchase, and we'll credit you the full amount toward a new diamond of greater value. This guarantee ensures your jewelry preferences adapt as your tastes or circumstances change, offering you everlasting upgrade options.
Layaway options for up to 12 months
Our layaway plan lets you secure the jewelry you love with just 20% down and up to 12 months to pay the remainder.
15-day back money guarantee
Our 15-day return policy allows you time to consider your purchase. If for any reason you are not satisfied you can return any item without engraving, in its original condition, within 15 days of the date purchased or the date of shipment for a refund or an exchange. We want you to be confident you are receiving the best merchandise at the best price.
Please Note: Certain exclusions apply, including special orders, and pre-approved custom-made pieces are not returnable.
Financing Options
Discover the flexibility of buying the jewelry of your dreams with our special financing options through the Wells Fargo Jewelry Advantage credit card. Approved credit opens the door to convenient payment plans, including an option for one-year, interest-free layaway. Apply online or speak to our sales associates to find the best plan for your budget.
Price Protection Guarantee
Shop with peace of mind thanks to our Price Protection Guarantee. If you find an identical diamond with the same certification at a lower price anywhere in the U.S. within 90 days of your purchase, not only will we match the price, but we'll also give you an additional 10% of the difference. This ensures you receive the best value without compromise.
Buy, sell, or trade
Schedule a complimentary consultation to explore your options for buying, selling, or trading jewelry, watches, and fine jewelry. Our experts will guide you through the disposition process, ensuring you make informed decisions that meet your needs and preferences.
Trade-In Options
At Richter & Phillips, we value the jewelry you've grown out of as much as the new pieces you're eyeing. Bring in your old gold, diamonds, or jewelry—even items not originally purchased from us—and trade them in for credit towards any new purchase. It's a smart, sustainable way to refresh your collection and maintain the value of your investments.
